Support — Libtail

Application: Libtail Last updated: 2026-11-05

Need help with Libtail? Write to us. We answer in English and Polish.

Contact

• Email: mariusz.9dev@gmail.com
• Developer: Mariusz Uziębło

You can also write from the App: Profile → Send feedback.

When you contact us, please include:

• your phone model and system version,
• the App version (shown at the bottom of the Profile),
• what happened and the steps that lead to the problem,
• a screenshot, if it helps (please cover any personal data on vet documents).

For questions about Pro, also give the email address of your Libtail account.

We aim to respond within 2 business days.

Frequently asked questions

How do I add a vet document?

Tap the round button at the bottom of the home screen, choose a photo or a PDF and pick the pet. You can also share a PDF to Libtail from your email or another app. Check the suggested entry and tap approve; nothing is saved before that.

Why does the App ask for consent before reading a document?

Documents are read by Google Gemini, and they may contain your personal data. We send them only after your explicit consent. You can withdraw it in Profile → Privacy; you can still add entries by hand.

The App read something wrong.

Correct the field before approving, or edit the entry later. AI can make mistakes, so always compare the entry with the original document.

I did not get a sign-in code.

Check your spam folder and make sure the address is correct. You can ask for a new code after 60 seconds.

Can I use the App without an account?

Yes, as a guest. A guest account cannot be recovered after you sign out or uninstall the App, so save it with your email in the Profile to keep your data.

How do I buy, restore or cancel Pro?

Pro is available to registered accounts in Profile. To restore a purchase on a new phone, sign in to the same account and use “Restore purchases”. To cancel, go to your App Store or Google Play subscriptions; deleting the App or your account does not cancel the subscription.

How do I share a pet with my partner or a pet sitter?

The pet’s owner (with Pro) invites a person by email from the pet’s profile. That person needs a registered Libtail account and enters the code from the email under Pets → I have an invite code. A pet sitter can only read the record, and only until the date you choose.

Reminders do not show up.

Allow notifications for Libtail in your phone settings and turn off battery optimisation for the App. Reminders are set on your phone, so they also need the correct time zone.

Does Libtail tell me what is wrong with my pet?

No. Libtail keeps records and shows values outside the range printed on your lab report. It does not diagnose, suggest treatment or set doses. Always ask your vet.

Where is my data stored?

On servers in the European Union (Frankfurt, Germany). See the Privacy Policy for details.

How do I delete my account?

Go to Profile → Delete account. See the Account Deletion page for what is deleted.