Skip to content
99devIndependent app developer
← PackBuddy

Support — PackBuddy

Version 2.0, effective from 16 November 2026 · Previous versions

Changes in this version: Document moved to 9dev.pl, new contact addresses (@9dev.pl) and the publisher's postal address. Corrected the application name (the previous version mistakenly referred to ItemifAI).

Do you have questions, encountered a technical issue, or want to report a bug in PackBuddy? We are here to help.

How to Contact Us

Please send all support requests and inquiries via email to: support@9dev.pl

How to Speed Up Your Request

To help us diagnose and resolve your issue as quickly as possible, please include the following information in your email:

  1. Your email address associated with your Application account.
  2. Device model and operating system version (e.g., iPhone 15 / iOS 17 or Samsung Galaxy S24 / Android 14).
  3. Application version (you can find this in the Settings tab).
  4. A detailed description of the issue – what exactly happened, when it occurred, and the steps needed to replicate the error.

Response Time

We strive to reply to all inquiries as quickly as possible. Our standard response time for technical support requests is up to 2 business days.

Security Vulnerabilities

Please report security vulnerabilities to security@9dev.pl rather than to general support.