Account and Data Deletion — CraftSpot

• App: CraftSpot
• Developer and data controller: Mariusz Uziębło
• Postal address: (postal address being added)
• Email: privacy@9dev.pl

You can permanently delete your CraftSpot account and its associated data at any time. This applies to both guest and registered accounts.

Deleting your account in the app

The fastest way:

1. Open CraftSpot and sign in to the account you want to delete.
2. Open Profile.
3. Choose Delete account.
4. Read the warning, confirm that you understand the deletion cannot be undone, and choose Delete my account.

The app authenticates the request and starts the deletion immediately. When it completes, you are signed out, and the account, profile, listings, photos and guest account identity cannot be recovered.

If the deletion fails because there is no internet connection or the server is temporarily unavailable, the account stays active and the app shows an error. Reconnect and try again, or use the email method described below.

Requesting deletion without access to the app

CraftSpot also offers a way to delete an account for people who cannot access the app:

1. Send a message to privacy@9dev.pl.
2. Use the subject “CraftSpot – account deletion request”.
3. If possible, send it from the email address linked to the registered account.
4. Give your CraftSpot account identifier, if you have it, and briefly explain that you no longer have access to the app.

For a guest account with no email address, deleting the account in the app is the most reliable method. If that is not possible, give the account identifier and a limited amount of information sufficient to find the account and confirm that you control it. Do not send your password, payment card details, a full identity document or sensitive information. We will never ask for your password.

We aim to confirm receipt of an email request within two business days. We carry out verified requests without undue delay, usually within 30 days. Where the GDPR applies, the deadline for a complex request may be lawfully extended; we will tell you about any extension. If we cannot reasonably confirm that you control the account, we may ask for limited additional information or refuse to delete someone else’s account.

Data deleted from CraftSpot systems

A successful account deletion removes the active account data controlled by CraftSpot, including:

• the Supabase Auth account, sign-in identities and active sessions;
• the registered email address and profile name stored for the account;
• the maker profile, contact email address, bio, links, avatar reference, address and stored coordinates;
• the maker’s public representation and presence on the public map and profile;
• listings, descriptions, prices, shipping information, search data, the AI-use label and listing photos;
• files stored for the account in CraftSpot’s storage for listing photos and maker avatars;
• product events, contact data access logs, listing interaction events, AI limit records and other account-linked operational data configured to be deleted together with the account (cascade);
• blocks, reports, preferences and account-linked moderation records, where the database relationship is configured to delete them.

Deleting a maker account also removes the maker’s active listings and media from the public part of the service. Links or copies saved independently by other users, search engines, email providers or external services are outside CraftSpot’s direct control.

Data that may remain for a limited or legally required time

Deleting an account does not always mean that every record disappears from every system at the same moment. Where necessary and lawful, the following may remain:

• Technical error logs: the link to the account is removed, and the entry expires under the standard technical log policy, generally within 30 days.
• Security and moderation evidence: a limited copy of the content, the reason for the decision and a record of the reviewer’s actions may be kept where necessary to investigate illegality, protect users, prevent serious and repeated abuse, handle an appeal or establish, exercise or defend claims. Where technically possible, this data has restricted access and is separated from the active account.
• Support and account deletion correspondence: kept for the time needed to carry out the request and keep appropriate legal records.
• Subscription and transaction records: Apple, Google and RevenueCat keep data according to their own legal, tax, fraud prevention and operational rules. CraftSpot may keep the minimum evidence needed to settle an entitlement or a dispute.
• Backups and caches: remnants of data may exist until the end of the normal, secure backup or cache retention cycle; deleted data is not restored to the active service.
• Records required by law: information needed for accounting, requests from authorities, preserving evidence for proceedings or another legal obligation is kept only for the relevant period.
• Aggregated or de-identified statistics: information that no longer identifies the user may be kept to measure how the service works.

More information is in the retention section of the Privacy Policy.

The subscription must be cancelled separately

Deleting your CraftSpot account or uninstalling the app does not cancel an active Pro subscription. Recurring payments are controlled by Apple or Google. If you do not want the store to renew the subscription, cancel it before deleting the account:

• Apple subscriptions: support.apple.com/118428
• Google Play subscriptions: support.google.com/googleplay/answer/7018481

After cancelling, you usually keep access until the end of the paid billing period. Refunds are subject to the store’s rules and mandatory consumer law. Because deleting the account is irreversible, it may be impossible to restore a purchase to a deleted account, even if the paid subscription period has not ended.

Data that stays on the device

Deleting the account on the server does not by itself guarantee the removal of all locally stored preferences, drafts, image caches or operating system backups on the device. To remove the remaining local data, clear CraftSpot’s data in the device settings or uninstall the app. An operating system backup follows your Apple or Google backup settings.

Effects of deletion

• Deletion is permanent and cannot be undone.
• Both guest and registered accounts are deleted, including the account identifier used by RevenueCat.
• You lose access to the profile, listings, media, preferences and the Pro entitlement linked to the deleted CraftSpot account.
• Creating a new account in the future will not restore or merge the deleted content.
• Deletion does not settle an existing dispute, remove a lawful copy held by another person or override retention required by law.

If you only want to correct data, delete a single listing, withdraw location or camera permission, object to analytics or receive a copy of your data, you do not need to delete the whole account. Write to privacy@9dev.pl with the subject “CraftSpot – privacy request”.

Contact

• Publisher: Mariusz Uziębło
• Postal address: (postal address being added)
• Email: privacy@9dev.pl