Terms of Use and Community Guidelines — CraftSpot

These Terms of Use and Community Guidelines (the “Terms”) are a binding agreement between you and the operator of CraftSpot, Mariusz Uziębło (“CraftSpot”, “we”, “us” or “our”).

• Operator: Mariusz Uziębło
• Postal address: (postal address being added)
• Email: support@9dev.pl

By choosing “I accept”, creating or using a guest account, registering an account, publishing content or otherwise using the CraftSpot mobile application (the “App”), you accept these Terms. If you do not accept them, do not use the App.

1. Eligibility

You must be at least 18 years old and able to enter into this agreement. You may not use CraftSpot if the law forbids it, if your account has been permanently blocked for a serious breach, or if you act on behalf of another person or organisation without authorisation.

2. The CraftSpot service

CraftSpot is a visual catalogue of handmade goods. It lets you browse public listings, create a public maker profile, publish listings, discover makers nearby and contact them by email.

CraftSpot is not a sales platform, payment operator, escrow service, delivery provider, auction site, employment agency or agent of the maker or the buyer. Contracts for the sale of handmade goods are not concluded through CraftSpot. Conversations, orders, payments, collection, delivery, returns, warranties, taxes, customs clearance and disputes are arranged outside the App directly between the users concerned.

CraftSpot does not verify every identity, claim that a product is handmade, product safety, legal title, quality, price, availability, location or ability to complete a transaction outside the App. Be careful, use traceable payment and delivery methods and do not hand over money or sensitive data to someone you do not trust.

These Terms do not exclude rights that cannot be excluded by law, including mandatory consumer rights.

3. Guest accounts and registered accounts

You can enter CraftSpot with an automatically created guest account. It is a real technical account with a unique identifier that can hold content and a Pro entitlement. You may lose access to it if you sign out, clear the App data, lose the device or switch accounts before converting it into a registered account.

You can convert the same guest account by adding sign-in details. You can also sign in to another existing account; switching accounts does not automatically merge their data or purchases.

You are responsible for:

• providing true information and keeping it up to date;
• protecting your device, sign-in details and email account;
• actions taken through your account, unless they result from our breach;
• telling us promptly if you suspect unauthorised access;
• not reselling, transferring or sharing your account and not impersonating others.

To protect the service, we may require re-authentication, limit the frequency of actions or temporarily restrict features.

4. Public profiles, contact details and location

Maker profiles and listings are meant for public discovery. Depending on the data you provide, the service may publicly display your name, bio, avatar, city, region, country, social and external links, approximate map position, listing content, price text, shipping information and status labels.

CraftSpot stores the maker’s contact email address and may reveal it to a signed-in user who deliberately asks to make contact. Contact access may be logged. The street address and exact stored coordinates are not part of the public projection of the profile; public map coordinates have reduced precision. Do not treat this separation as a substitute for caution — do not provide a private home address unless it is truly necessary and acceptable for your craft business.

Do not publish private payment data, official identifiers, private correspondence, medical data, passwords or another person’s personal data without a legal basis and permission.

5. Your content

“Content” includes profiles, listings, photos, texts, links, prices, shipping information, reports, support messages and other material you upload.

You keep ownership of your Content. You grant us a non-exclusive, worldwide, royalty-free licence — sublicensable only to our service providers — to the limited extent needed to store, copy, resize, cache, transmit, publicly display, analyse and moderate the Content and otherwise use it to operate, protect, improve and promote CraftSpot. The licence ends when the Content is deleted, except for temporary backups, copies lawfully kept by other people and limited evidence kept for security, dispute or legal obligation purposes.

You represent and warrant that:

• you own the Content or have all permissions needed to upload it and grant the licence;
• the Content is true as to any factual claims it makes and is not misleading;
• publishing and processing the Content does not infringe privacy, image rights, intellectual property, contracts, consumer rights or other rights;
• any product offered or discussed outside CraftSpot may lawfully be made, advertised, sold, shipped and used in the relevant countries;
• where applicable, you will give a potential customer the legally required information about the trader, product safety, price, tax, returns, warranty and consumer rights.

You are responsible for AI-assisted content that you choose to publish.

6. Prohibited content and conduct

CraftSpot has zero tolerance for harmful, illegal, exploitative or abusive use. You may not publish, offer, link to, order, encourage or facilitate:

• child sexual abuse material, sexual exploitation, sexual content involving minors, grooming or human trafficking;
• pornography, intimate material shared without consent, sexual services or graphic sexual content;
• hate speech, dehumanisation, discrimination, threats, harassment, stalking, intimidation, doxxing or incitement to violence;
• terrorism, violent extremism, organised crime or instructions intended to cause serious harm;
• graphic violence, cruelty, encouragement of suicide or self-harm, or exploitation of someone’s vulnerability;
• illegal goods or services, drugs, weapons, explosives, stolen goods, counterfeits, dangerous or recalled products, or items prohibited by trade or sanctions rules;
• fraud, phishing, advance-fee scams, misleading prices, fake identities or reviews, impersonation, money laundering or attempts to lure a user into a suspicious transaction;
• infringement of copyright, trademarks, designs, image rights, privacy, databases or other rights;
• malware, harmful links, unauthorised data scraping, reverse engineering, security testing without permission, credential attacks or disruption of the service;
• spam, repetitive promotion, automated account creation, manipulation of views or statistics, or using CraftSpot mainly to redirect traffic unrelated to handmade goods;
• mass-produced goods presented as handmade, stolen photos, or materially misleading claims about authorship, origin, condition, availability or product features;
• another person’s address, contact details or private information without authorisation;
• content or conduct that breaks the law, these Terms or CraftSpot’s purpose as a catalogue of handmade goods.

You may not abuse the reporting, blocking, appeal, contact, AI, subscription or support systems. You may not get around a restriction or block by creating another account.

7. AI assistance and moderation

CraftSpot uses Google Gemini through server infrastructure to:

1. optionally suggest listing text based on a selected photo;
2. moderate photos and text before publication (mandatory).

Before data is sent for each purpose for the first time, the App names Google LLC as the recipient, shows the exact scope of the data and asks for your explicit consent. Consents for generation and moderation are separate and versioned. By deliberately choosing “I agree and continue”, you allow the described processing for that purpose. Do not send confidential or sensitive data or personal data of third parties to the AI.

Automated moderation may mark content as allowed, blocked or requiring review. If the system cannot obtain a safety result, publication may be delayed or refused. Automated systems and generated text may be wrong, biased or incomplete; they are not professional, legal, safety or product advice.

We may review Content, reports and relevant account activity; limit visibility; remove or restore Content; issue a warning; suspend or block an account; withdraw verification; keep evidence; and report suspected illegality to the competent authorities. We aim to handle reports quickly, usually within 24 hours, but this is not a guaranteed time and urgent or complex cases may require a different approach.

8. Reports, notices of illegal content, blocking and appeals

In the App you can report a listing or a maker and block a maker. Blocking removes the maker and their Content from your feed and may create a moderation report.

To send a detailed notice of illegal content or an appeal against moderation, write to dsa@9dev.pl with the subject “CraftSpot — content report” or “CraftSpot — moderation appeal”. Include:

• the listing/profile identifier or information that allows the Content to be found;
• a clear explanation of the breach or illegality and, for a legal notice, the relevant legal provision if you know it;
• the country concerned;
• your name and contact email address, unless a lawful exception allows an anonymous notice;
• a statement made in good faith that the information is accurate.

Do not email illegal images, intimate material or identity documents; give the identifier or URL in the App. We may ask for clarification, inform the user concerned where lawful, give the main reason for the decision and provide human review. We may limit information if disclosing it would endanger a person, hinder an investigation, reveal illegal material or break the law.

An appeal should explain why the decision was wrong and include information supporting your rights to the Content. Where possible, a different person will review the case. Repeated manifestly unfounded reports or appeals may be restricted after a prior warning.

CraftSpot is not an emergency service. In case of immediate danger, contact your local emergency number. If you come across material that may show child sexual abuse, do not download or share it — report it through the App and to the competent national authority.

9. Direct contact and arrangements outside the App

When you open an email draft or an external link, you leave the environment controlled by CraftSpot. You decide what to send and which provider to use. Users must communicate lawfully and respectfully. You may not use a revealed maker address for spam, harassment, database enrichment, mailing lists or marketing unrelated to the contact.

Any transaction outside the App takes place solely between its participants. They are responsible for verifying identity, product compliance, payment, taxes, shipping, returns, warranties, documentation and dispute resolution. CraftSpot may help with a security investigation, but is not obliged to mediate or reimburse the costs of transactions outside the App.

10. Pro subscription

Pro is an auto-renewing subscription purchased through the Apple App Store or Google Play. Before purchase, the store or paywall shows the current product, billing period, price, currency, any trial or promotional terms and the scope of benefits. The store charges your account and controls billing, taxes, renewal, cancellation and most refunds.

• The subscription renews automatically unless you cancel it through your Apple or Google account before the renewal date set by the store.
• Deleting CraftSpot or your CraftSpot account does not cancel an active store subscription.
• You can restore eligible purchases with the restore feature in the App or through the relevant store account.
• Pro access may end when the entitlement expires, is refunded, revoked or cannot be verified.
• Downgrading does not automatically remove existing listings, but may prevent you from creating more or from using current Pro features.
• Benefits may change for the future for justified product, security, legal or technical reasons. Where the law requires, we will tell you about the change and will not limit mandatory consumer protection.

Managing and cancelling subscriptions:

• Apple: support.apple.com/118428
• Google Play: support.google.com/googleplay/answer/7018481

Refund rights depend on the store’s rules and mandatory law. You can request an Apple refund at reportaproblem.apple.com; see also the Google Play refund policies.

11. Intellectual property

Except for user Content, open-source software, maps, fonts and third-party materials, CraftSpot and its software, design, marks, databases and service content belong to us or our licensors. These Terms give you a personal, limited, revocable, non-exclusive and non-transferable licence to install and use the App for its intended purpose.

You may not copy, sell, rent, sublicense or distribute the service or build a competing database from it, unless the applicable law expressly allows it. Open-source components are subject to their own licences.

If you believe that Content infringes your intellectual property rights, send a notice as described in section 8, identifying the protected work, the disputed Content, your authority and a statement made in good faith. We may pass the substance of the notice to the user concerned.

12. Privacy

The Privacy Policy explains what personal data we process, why, who we share it with, how international transfers work, how long we keep data, how AI works and what rights you have. This information is provided together with these Terms and does not limit statutory privacy rights.

13. Availability, changes and third-party services

The App may be unavailable because of maintenance, network failures, store decisions, security incidents, provider outages, legal requirements or events beyond reasonable control. We may add, remove and change features or limits. We will give reasonable advance notice of material adverse changes where required.

Maps, stores, mail apps, external websites, social networks, Supabase, Google Gemini, RevenueCat and other providers operate under their own terms. We are not responsible for the independent content or actions of external services; this does not limit liability imposed on us by law.

14. Suspension and termination

You can stop using CraftSpot at any time and delete your account through Profile → Delete account. See Account and data deletion. Deleting the account is irreversible and does not cancel a store subscription.

We may remove Content and restrict, suspend or end access where reasonably necessary because of:

• a breach of these Terms or the law;
• a credible threat to safety, fraud, or a breach of rights or security;
• repeated complaints or attempts to get around enforcement measures;
• a legal requirement or an app store requirement;
• the service being discontinued.

Where appropriate and lawful, we will take into account the severity, frequency, intent, effect and past behaviour, give the main reason and allow an appeal. Serious illegal or dangerous conduct may lead to immediate action without prior warning.

Provisions that by their nature should survive termination remain in force, including those on ownership, limited retained licences, outstanding payments, disclaimers, liability, disputes and keeping legal records.

15. Disclaimers

CraftSpot is provided with due care but, to the fullest extent permitted by law, on an “as available” basis. We do not guarantee uninterrupted operation, the authenticity of every user or listing, error-free AI or moderation, or the safety or success of transactions outside the App.

Before acting, you are responsible for checking information about the product, seller or buyer, the law, taxes, safety and delivery. This section does not exclude statutory warranties or consumer remedies.

16. Liability

We are liable for damage caused intentionally, through gross negligence and in other cases where liability cannot lawfully be excluded or limited, including damage caused by a defective product under product liability law. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for breach of mandatory consumer or data protection rights.

To the extent permitted by law, we are not liable for indirect or unforeseeable damage, loss of profit or opportunity, user Content, another user’s conduct or a transaction outside the App, unless the damage resulted from our breach. Every limitation is interpreted narrowly and does not deprive a consumer of mandatory remedies.

17. Security updates

We provide security updates for the App at least until 31 December 2032 (the end of the support period). Updates are installed through the App Store or Google Play. Security information about the App and how to report a vulnerability: 9dev.pl/en/apps/craftspot.

18. Governing law and disputes

These Terms are governed by Polish law. If you are a consumer, this choice does not deprive you of the mandatory protection of the law of the country where you habitually live. Disputes may be heard by the courts that have jurisdiction under consumer and procedural rules; these Terms do not force a consumer to litigate only in Poland where that would be unlawful.

Before bringing a case, you can contact us at support@9dev.pl to try to resolve the dispute. Contacting us does not suspend a statutory deadline or limit your right to use a remedy.

19. Changes to the Terms

We may update these Terms because of changes to the service, the law, security rules or providers. We will give reasonable advance notice of a material change and, where appropriate, ask for renewed acceptance in the App. The version and effective date are shown at the top. Continued use after a change takes effect means acceptance only to the extent permitted by law.

20. General provisions

If a provision is found invalid or unenforceable, the rest remain in force, and the invalid provision will be interpreted or replaced only to the minimum extent necessary. A one-off failure to enforce does not mean a permanent waiver of a right. You may not transfer this agreement without our consent; we may transfer it as part of a lawful reorganisation or transfer of the service, informing you where required.

21. Contact

• Publisher: Mariusz Uziębło
• Postal address: (postal address being added)
• Email: support@9dev.pl
• Content reports and appeals: dsa@9dev.pl

For content reports and appeals, use the subjects given in section 8. Support and privacy contact details are also in the Support and Privacy Policy documents.