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Support and Legal Contact — CraftSpot

Version 2.0, effective from 16 November 2026 · Previous versions

Changes in this version: Document moved to 9dev.pl, new contact addresses (@9dev.pl), the publisher's postal address and working links between documents. Content reports and appeals go to dsa@9dev.pl, vulnerabilities to security@9dev.pl. First English version (translation of the Polish text).

Contact

We aim to confirm receipt of ordinary requests within two business days. This is a target handling time, not a guaranteed resolution time. Requests about security, account protection, privacy, app stores and complex technical problems may need further investigation.

What to include in your request

To help us investigate, give only information related to the problem:

  • a short description of the problem and the expected result;
  • steps to reproduce the problem;
  • device model, iOS or Android version and CraftSpot app version;
  • the listing or profile identifier and the approximate time of the event, if relevant;
  • a screenshot with private information hidden, if it helps;
  • whether the account is a guest or registered account.

Never send your password, one-time sign-in code, full payment card details, official identity document, private recovery code or an illegal or sensitive image. CraftSpot support will never ask for your password.

Choose the right subject

Send privacy and account deletion matters to privacy@9dev.pl, content reports, appeals and intellectual property notices to dsa@9dev.pl, and everything else to support@9dev.pl.

Type of matter Subject Important information
Technical problem CraftSpot – technical support Device, app version, steps and approximate time
Account access or security CraftSpot – account security The registered account address, if any; do not send sign-in details
Exercising a privacy right CraftSpot – privacy request The right concerned and the account identifier, if known
Account deletion without access to the app CraftSpot – account deletion request Follow the account deletion instructions
Notice of illegal content CraftSpot – content report Listing or profile identifier, country, a clear reason and contact details
Appeal against a moderation decision CraftSpot – moderation appeal Identifier, the decision and why it should be changed
Intellectual property notice CraftSpot – intellectual property report The protected work, the reported content, your authority and a good-faith statement
Subscription problem CraftSpot – Pro support Store, product and a non-sensitive transaction or order identifier

In-app safety tools

Where possible, use the Report feature on a listing or maker profile. You can also block a maker; this immediately removes that maker and their content from your feed and passes on the information needed for review.

We aim to review reports promptly, usually within 24 hours. This is a target, not a guarantee. You can send a detailed notice of illegal content by email using the subject given above. Include:

  • information sufficient to find the listing or profile;
  • the specific reason why the content is illegal or breaks the Community Guidelines;
  • the country and the relevant legal provision, if known;
  • your contact email address and a statement that the notice is accurate and made in good faith.

Do not download, copy or email child sexual abuse material, intimate material shared without consent or other illegal images. Give the identifier and a description instead. If someone is in immediate danger, contact your local emergency services. CraftSpot support is not an emergency service.

Information about prohibited content, enforcement, appeals and user obligations is in the Terms of Use and Community Guidelines.

Account deletion and privacy

  • You can delete a signed-in account by choosing Profile → Delete account.
  • If you cannot access the app, use the account deletion procedure.
  • Read the Privacy Policy to learn about the categories and purposes of processing, providers, retention periods, AI processing, transfers and your rights.
  • Where the GDPR applies, privacy requests are usually handled within one month, subject to identity verification and a lawful extension of the deadline.

If you are in Poland, you can lodge a complaint about the processing of personal data with the President of the Personal Data Protection Office (UODO): uodo.gov.pl.

Pro subscription support

Payments for Pro subscriptions are collected by Apple or Google. Do not send payment card details. Give only the store name and a non-sensitive order or transaction identifier, if support asks for it.

Deleting the app or your CraftSpot account does not cancel recurring payments.

Scope of the service

CraftSpot helps you discover handmade goods and contact makers directly. CraftSpot does not process payments for handmade goods and does not settle ordinary disputes between buyers and sellers about payment, delivery, quality, returns, warranties, statutory guarantees or taxes. Participants must resolve these matters directly and use, depending on the situation, the relevant payment, delivery, consumer protection or law enforcement channel.

We may, however, investigate conduct that breaks CraftSpot’s rules, such as fraud, impersonation, use of stolen photos, harassment, offering illegal goods or publishing dangerous content.

Accessibility and language

You can contact us in Polish or English. If a disability makes it hard for you to use the standard way of getting help or deleting your account, describe the accessible form of communication you need, and we will make reasonable efforts to provide it.

Formal contact

  • Publisher: Mariusz Uziębło
  • Postal address: (postal address being added)
  • Email: support@9dev.pl